Reviews · 2026-07-18 · 8 min read
Canny.io pricing in 2026: every tier explained
By Feedlark Team
Key takeaways
- • Canny's free plan caps at 25 tracked users; Core starts at $19/mo and Pro at $79/mo, both for up to 100 tracked users.
- • Pro costs roughly four times Core at every tracked-user tier, for single sign-on, deeper permissions and priority support.
- • A tracked user is anyone who posts, votes or comments, not just paying customers, which makes the count grow faster than expected.
- • A per-seat alternative like Feedlark keeps costs flat regardless of tracked-user growth.
Canny.io runs two paid tiers, Core and Pro, each priced on a sliding scale by tracked users, alongside a capped free plan. This is a full tier-by-tier breakdown of what each level actually costs in 2026 and where the jump between them happens, complementing our broader Canny pricing overview with the specific numbers at each tracked-user threshold.
The free plan
Canny's free plan caps accounts at 25 tracked users, anyone who posts, votes or comments on a board. That ceiling is easy to cross with even modest engagement: a single feature mentioned in a newsletter or a popular request thread can push a new account past 25 within days, at which point an upgrade becomes necessary to keep the board functioning.
Core tier: entry-level paid pricing
Canny's Core plan starts at $19 a month when billed annually, covering up to 100 tracked users. From there the price climbs in steps as tracked users grow: $49 a month at 200 tracked users, $125 a month at 500, and $249 a month at 1,000. Core covers the essential feedback board and roadmap features without some of the more advanced admin controls reserved for Pro.
Pro tier: added controls, added cost
Canny's Pro plan starts at $79 a month annually for the same 100-tracked-user baseline, rising to $129 at 200 tracked users, $279 at 500, and $529 at 1,000. Pro unlocks features Core does not, typically things like single sign-on, more granular admin permissions and priority support, but the jump from Core's equivalent tier is substantial, more than four times the price at the entry level.
| Tracked users | Core (annual) | Pro (annual) |
|---|---|---|
| Up to 25 | Free | Free |
| 100 | $19/mo | $79/mo |
| 200 | $49/mo | $129/mo |
| 500 | $125/mo | $279/mo |
| 1,000 | $249/mo | $529/mo |
What counts as a tracked user
A tracked user is anyone who has given feedback, whether by creating a post, voting or commenting, and that action can be taken by the user directly, by an admin logging it on their behalf, or by automated tooling. This definition matters because it means tracked-user count is not simply your paying customer count; it is anyone who has engaged with the board at all, including free-tier users and even prospects browsing a public roadmap before signing up.
Monthly versus annual billing
Most Canny customers purchase annual subscriptions specifically to access the lower per-month pricing shown above. Monthly billing is available but typically runs 20 to 30% more per month than the annualised rate, which is worth factoring in if you are budgeting month to month rather than committing upfront for a full year.
Spend limits as a safety net
Canny lets accounts set a monthly spend limit, pausing automatic upgrades once that ceiling is hit rather than silently billing a higher tier. This is a genuinely useful control for teams worried about an unexpected tracked-user spike, though it comes with a tradeoff: hitting the limit means the board stops accepting new engagement past that point until someone manually raises it.
Why Core-to-Pro is a bigger jump than it first looks
At every tracked-user threshold shown above, Pro costs roughly four times what Core does for the same tracked-user allowance. That gap is worth scrutinising closely before committing, since it means the decision between Core and Pro matters as much to your total bill as the tracked-user tier itself. If your team only needs single sign-on or one specific Pro-only feature, it is worth checking whether that single feature justifies quadrupling the monthly cost.
“Tracked-user pricing means the bill is really a function of how well your feedback board works. A board that gets ignored stays cheap. A board that succeeds gets expensive, which is a strange incentive to build into a feedback tool.”
— Feedlark Team
How this compares to a per-seat model
Feedlark charges only for admin seats, from $19 a month, with unlimited end-users included free on every plan. A team of five admins managing a board with 2,000 engaged voters pays the same flat rate as a team of five managing a board with twenty. Under Canny's tracked-user model, that same growth from twenty to two thousand voters would move an account through several pricing tiers automatically, regardless of team size.
Forecasting your own likely tier
Before signing up for either Core or Pro, estimate your tracked-user count six months out rather than today. Look at current active users, assume a modest share, typically two to ten percent, will eventually engage with an embedded feedback widget, and check where that lands against the tier boundaries above. Budgeting for the tier above your current estimate avoids the unpleasant surprise of an unplanned upgrade mid-quarter.
Who Canny's pricing still works well for
A team with a genuinely small, stable user base, unlikely to grow much past a few hundred tracked users, can stay comfortably on Core for a long time without much cost pressure. The calculation changes once meaningful growth is the actual goal, which describes most SaaS teams evaluating a pricing page in the first place.
What Canny includes regardless of tier
Both Core and Pro include the fundamentals: a public feedback board, voting, a roadmap view and integrations with common tools like Slack and Jira. The distinction between tiers is less about core functionality and more about administrative depth, single sign-on, granular permissions and support response times, which matters more for larger, more security-conscious organisations than for a small SaaS team just getting a feedback board off the ground.
A checklist before signing up for either tier
- Estimate your tracked-user count six months out, not today, before picking a starting tier
- Confirm which specific Pro-only feature you actually need, if any, before paying the roughly 4x premium over Core
- Set a monthly spend limit from day one if unpredictable billing is a genuine concern for your team
- Compare the total annual cost at your projected tracked-user count against a flat per-seat alternative
Frequently asked questions
- What is the actual difference between Canny Core and Pro?
- Pro adds features like single sign-on, more granular admin permissions and priority support on top of Core's base feedback board and roadmap functionality, at roughly four times the price for the same tracked-user allowance.
- How much does Canny cost for 500 tracked users?
- $125 a month on Core, or $279 a month on Pro, both billed annually. Monthly billing runs 20 to 30% higher per month than these annualised rates.
- Does Canny's free plan ever expire?
- It stays free indefinitely as long as the account stays under 25 tracked users. Crossing that threshold requires an upgrade to Core or Pro to keep the board fully functional.
- Is there a way to avoid tracked-user pricing entirely?
- Yes. Tools billed per admin seat instead of tracked user, such as Feedlark, keep costs flat regardless of how many end-users vote or comment, which avoids the growth-linked billing model tracked-user pricing creates.